eBay have launched the eBay Customer Guarantee (equivalent to eBay Money Back Guarantee) in France, Italy, and Spain. I’m surprised, I didn’t know that customers in these EU countries didn’t get the same service that we enjoy in the UK so perhaps it’s long overdue.
With the launch of the eBay Customer Guarantee, eBay have also improved the process for all return requests. Buyers will get active resolution support from eBay, and if there is a problem with the purchased item or they haven’t received the item, they can contact eBay directly for help.
As a seller, if you ship to France, Italy and Spain, the changes shouldn’t concern you overly. You’re already used to supporting UK and German customers and like me, you may not even have been aware that there was no eBay Customer Guarantee in these countries.