eBay and Amazon’s dire communications in the face of a problem

No primary category set

Here’s the latest of our YouTube video round ups. It focusses on communication from the two big marketplaces, eBay and Amazon.

In the face of two problems (a fire at the Rugeley Amazon depot and a billing glitch at eBay) it seems to us that they haven’t focussed on sellers and I explore that and have a grumble.

To find more video content from Tamebay you can visit our channel here. (And if the video isn’t showing in your browser, you can view it on YouTube here.)

The two stories in question are:

Fire at Amazon’s Rugeley Fulfilment Centre

eBay billing problem in October

One Response

  1. If Amazon and/or eBay applied the same standards to themselves in their interaction with Sellers as they expect their Sellers to achieve in their communication with customers, then Sellers would be much better informed, told more quickly about problems and have problems resolved much faster than now.

    Our experience with Amazon this years is that as soon as a problem becomes difficult to resolve, then Seller Central staff just disengage and stop answering messages.

    Happy Christmas !

RELATED POSTS..

Amazon Introduces Low-Cost Grocery Delivery Subscription in US

Amazon Introduces Low-Cost Grocery Delivery Subscription in US

eBay test product review ratings in seller feedback

eBay test product review ratings in seller feedback

eBay Live UK to launch with Katherine Ryan and Amy Bannerman

eBay Live UK to launch with Katherine Ryan and Amy Bannerman

BigCommerce CEO Brent Bellm on Open SAAS, Retailer Marketplaces & Instant Commerce

BigCommerce CEO Brent Bellm on Open SAAS, Retailer Marketplaces & Instant Commerce

Deep dive into eBay Offsite Ads with Anthony Okoro

Deep dive into eBay Offsite Ads with Anthony Okoro

ChannelX Guide...

Featured in this article from the ChannelX Guide – companies that can help you grow and manage your business.

Latest

Take a look through a selection of the latest articles on ChannelX

Register for Newsletter

Receive 5 newsletters per week

Gain access to all research

Be notified of upcoming events and webinars