From April 2017, customers will be able to print off delivery and return labels at all of Royal Mail’s 1,200 Customer Service Points in Delivery Offices nationwide. With the new self-service solution, Labels to Go, customers returning items online or buying postage online will receive an email containing a unique QR code. When this is scanned at a Customer Service Point, the QR code produces a postage label which can be applied to the parcel.
With over 50% of UK shoppers using a mobile phone for their online purchases, customers are likely to appreciate being able to print postage labels and post their parcels at the same time all without the need for a home printer.
For businesses, this means even more convenient returns for their customers, high print quality of returns labels, and the visibility of Tracked Returns through the Royal Mail network.
This is all part of Royal Mail’s plans to modernise their service and make it more accessible for the public. Recognising that many work full time, last summer Royal Mail said they would increase the number of Customer Service Points that are open on Sundays to make it easier for customers to send and receive parcels at a convenient time and place.