DHL ecommerce launches delivery service in Malaysia

No primary category set

DHL ecommerce has launched a domestic delivery service in Malaysia for the country’s growing and enthusiastic audience of online shoppers.

The ecommerce market in Malaysia is expected to grow at a CAGR (compound annual growth rate) of 15.8% to €1bn by 2020. This is fuelled by recent initiatives such as the National Ecommerce Strategic Roadmap, Digital Free Trade Zone and Economic Transformation Program.

Malcolm Monteiro, CEO, Asia Pacific, DHL eCommerce says: “Ecommerce has become a way of life for Malaysians, with 47% already using their smartphones to shop online. Approximately 7 million are already shopping online every month, and with the industry expected to grow to €1bn by 2020 in Malaysia and globally to US$1 trillion in the same year, businesses need high-quality logistics solutions to leverage this immense growth and meet the rapidly changing needs of online shoppers. This makes the need for a tailored e-commerce delivery service greater than ever before.”

DHL’s investment in Malaysia includes a 48,000 sq ft central distribution hub in Puchong as well as depots in Penang, Johor Bahru, Cheras and Puchong and a fleet of 2-wheel and 4-wheel vehicles. The fleet of vehicles will provide next-day delivery to all urban areas in the Klang Valley, Penang and Johor Bahru, and two to four day delivery to all other locations across West Malaysia and East Malaysia.

DHL eCommerce’s end-to-end domestic delivery solutions will offer pick-up services, track and trace, reverse logistics, cash on delivery with daily remittance and call centre capabilities for deliveries within Malaysia.


Stuart Hill Ex Matches COO on transitioning to logistics at DHL

Stuart Hill Ex Matches COO on transitioning to logistics at DHL

ShipStation adds DHL Parcel UK

ShipStation adds DHL Parcel UK

Globalization remarkably resilient says DHL Index

Globalization remarkably resilient says DHL Index

2023 Ecommerce World Review - March 28/29

Save the date: 2023 Ecommerce World Review


How consumers and retailers are adjusting 

ChannelX Guide...

Featured in this article from the ChannelX Guide – companies that can help you grow and manage your business.

Register for Newsletter

Receive 5 newsletters per week

Gain access to all research

Be notified of upcoming events and webinars