Sellers make our marketplace what it is. For nearly two decades sellers have been building businesses, trading with customers around the world and allowing us to offer the best choice and relevance to the 169million customers shopping on our site today. The thousands of sellers who trade on our platform make us who we are – and unlike other marketplaces, we never compete with them.
Our sellers know that the retail industry is constantly evolving. Customers are online 24/7, often via smartphone. They want to be able to find the thing they really want, and fast. We have an incredible range of goods, thanks to our sellers. But truly unlocking what our customers need – the ability to find the perfect item and have it delivered where they want, when they want – is crucial as we continue to grow.
To keep customers coming back time and time again for our sellers’ products, we need to evolve to meet their demands. That’s why, today, we are announcing changes which will help us to continue that evolution, while upholding the rigorous standards our customers expect and creating fairness for our sellers.
Fees and VAT
First off, eBay are changing the way that they will handle VAT. ‘eBay (UK) Limited’ will start charging all seller VAT on their fees (private and business sellers). Previously as an eBay business seller you may have had VAT deducted from your fees in which case this change will definitely affect you. You may or may not be able to reclaim VAT back from HMRC.
Three reasons you’ll have to edit all your listings
There are three changes which will have sellers editing their listings – the active content ban is about to kick in, eBay are encouraging sellers to offer 30-day returns with rewards for those that do, and there’s a new links policy which will entail many sellers stripping links and contact information from their listings and their eBay shop and shop pages.
eBay are going to tighten the On-Time delivery metric criteria, but they will also lesson the impact of overseas sales which will no longer impact your UK metrics. There are also special measures when selling to emerging countries to ensure rookie buyers or dodgy postal networks don’t impact your global rating.
There’s some updated news on the new Seller Hub, along with the impending demise of Selling Manager, Selling Manager Pro and Turbolister. If you use any of these three tools you need to start thinking about replacements, although there’s a respite for Turbolister users. Turbolister won’t be supported after June, but it’ll probably carry on working ok for another couple of months. Don’t get too excited though, there’ll be no updates and Turbolister will be killed off before the end of the year.
eBay want the right to use your images in their marketing, and they may provide them in catalogue tools to other sellers. It sounds unfair (isn’t really any different to putting images on Amazon where all sellers list against the same product page) and you don’t really get much choice other than not to put images on your listings which would seriously impact sales.
Finally there are a few changes to categories which may mean tweaking your Item Specifics if you list in affected categories.