There are plenty of multi-channel software providers out there. They all seek to integrate you into various marketplaces, streamline your fulfilment operations, cheapen the cost of your postage and altogether make your life easier. But this update from Linnworks is the first time any such service has made a pitch on their service superiority based on account security.
Linnworks has put into place a fix for a eBay security problem that it’s worth sharing: it’s specially related to when someone has access an eBay or PayPal account password. That could be a member of staff or password acquired through key logging software or an opportunistic hacking attempt because your password is used across various sites.
Here’s what they say:
As Linnworks says of the security fix: “We have recently been made aware of incidents where clients had their eBay account accessed and payment methods or business policies changed without their permission, directly through their eBay portal. We’ve introduced a new feature within Linnworks.net with the aim to help you identify any orders received that may be using different seller details to those you typically use within your business.
This feature will allow you to set ‘verified’ business Paypal addresses on your eBay integrations; in the event that an eBay order is received with a different Paypal business address than those you have provided for the account, the order will be ‘parked’ automatically, and a note added to the order so it may be identified and checked. An automated email will also be sent to your registered email address to notify you of any occurrences.”
It would be good to understand more about this security problem between PayPal and eBay and how it impacts eBay sellers every day. The Linnworks page can be found here.
Let us know, either way, if you’re a Linnworks user or not, if you’ve been affected by this security problem. It seems likely we shall be writing about it again.