Last week we reported that a ‘Make Offer’ feature was appearing on some eBay auctions. You can read that story here: New ‘Make offer’ feature launches on eBay auctions.
The new feature was announced and not universal so we wondered if it was maybe a glitch or perhaps a test. It seems it was something of both and eBay has been in contact with affected sellers. As far as we are aware this only impacted sellers in the USA.
On the eBay discussion boards an eBay employee called Trinton has given more details: “I wanted to step in and provide an update on this topic. We have identified an issue where the Best Offer option was incorrectly added to some auction listings that were created between October 8th and 10th. We are actively working on a fix for the impacted listings. We have identified affected sellers and will email them with further instructions. We will be testing this feature with a small number of lower-volume consumer sellers in the coming weeks.”
An email has also been sent to affected sellers. Trinton added that the test would continue: “The error was that this feature was applied to a larger audience than intended and earlier than was planned. This will be a feature that we test in the near future, but with a smaller group of sellers to start.”
So, eBay is testing a system for auctions that closely resembles Best Offer which is currently only available on fixed price Buy it Now sales. Obviously this has caused some confusion for sellers, but it’s no bad thing that they are looking at changes and developments to auctions.
As long as sellers have full control and discretion about when and how they can use Make Offer on auctions it could be useful addition and potentially popular with buyers.