eBay Guaranteed Delivery has rolled out on eBay.com with some 20 million or more products now offered with a money back promise if they don’t arrive on time.
Buyers can filter items by a guaranteed delivery date, including the next 1-2 days. Buyers’ items arrive by the delivery date, guaranteed or eBay will make it right. Buyers can choose from one of two options if the item arrives late:
- Keep the item and get a refund on the ship cost. Or, if shipping was free, the buyer can get a $5 voucher instead.
- Get a free return label for a full refund of item cost (item cost refund is always paid by the seller) and ship cost.
Why should you care about eBay Guaranteed Delivery?
You may well already met the criteria for eBay Guaranteed Delivery so it could cost you nothing. You should be aware that eBay are now displaying Guaranteed Delivery serach options and if a buyer chooses to see only items which will arrive promptly Guaranteed then your listings will be hidden from search if you’re not in the program.
The search options are promoted on both desktop and mobile and those sellers whose listings are included will naturally see a greater change of winning a sale when buyers are in a hurry. Even if your listing offers a lower price buyers simply won’t see it!
What are the options for eBay Guaranteed Delivery?
Sellers have two options for Guaranteed Delivery. With either option, your listings show up to buyers as guaranteed:
- Handling time option – Sellers guarantee same-day or one-day handling and use eBay labels. eBay determines and guarantees the delivery date.
- Door-to-door option – Sellers choose to take full control over their guaranteed delivery dates, based on their ability to deliver to various regions and their carriers’ service level by region.
eBay Guaranteed Delivery option features
Handling Time Option
|BUSINESS MODEL:||Best if you can guarantee same- or one-day handling time but do not wish to guarantee delivery dates||Best if you wish to guarantee your own delivery dates|
|REQUIREMENTS:||Set same- or one-day handling time
Use eBay labels
Sell eligible items with immediate payment
State eligible carriers and services in listings
Add postal code to listing location
|Use rate tables
Associate listings to rate tables
Use eligible carriers
Sell items with immediate payment
|DELIVERY DATE:||eBay figures this out for you and guarantees the delivery date||You guarantee the date based on regional rate tables|
|LATE ARRIVAL:||eBay covers the shipping cost refund or free return label if you meet handling time||You cover the shipping cost refund or return label|