If you have access to the eBay Concierge phone number (either gifted or by virtue of paying for an eBay Anchor Store subscription), you may have noticed they’ve changed their phone number which could incur telephone charges.
Previously the eBay Concierge phone number was an 0800 number which would have been free from all mobiles and landlines. The number has now changed to an 0345 number which is charged at the same rates as a local phone call.
The number change won’t be too onerous if you have a call package with unlimited free minutes, but that is often only the case with mobile services so you might be more likely to be charged if you call from a land line.
Best advice, bearing in mind that at times you could be on hold for some time at busy periods, is either request a call back, call from a mobile with unlimited free minutes, or resort to email.
This is perhaps surprisingly less likely to affect smaller businesses as they often rely entirely on mobile communications anyway. Larger businesses with land lines may be unconcerned if they call eBay Concierge infrequently, but if you call them on a daily basis then costs will escalate.