eBay have confirmed that from the 1st of October 2018, if you have a high number of after sales issues, in particular Significantly Not As Described (SNAD) cases, opened by your buyers then you will start to be penalised with a 4% final value fee surcharge.
SNAD and 4% Surcharges
This is pretty serious, it’s not an additional 4% of the eBay selling fee, it’s 4% of the sale price. If you sell in a category where final value fees are generally 10% then you’ll pay 14% of the final value in fees if you fall foul of eBay’s after sales surcharge. You will be judged based on comparisons to other sellers in the same category so the only way to avoid the surcharge is to be better than your competitors.
The only good news for affected sellers is that you won’t be hit on all your listings. The surcharges will apply by category and country site. This means if you have a very high SNAD rating in a category on eBay.co.uk, but sell the same products on eBay.com with a low SNAD rate, then you’ll only be surcharged on the UK site.
INR and Tracking
eBay updating their tracking policy and starting on the 26th of September 2018, you’ll be required to upload tracking before the estimated delivery date has passed. This is so that eBay can protect you if a buyer claims they haven’t received the item. Sending the tracking number to the buyer via email or uploading it after the estimated delivery date has passed won’t protect you from a claim.
eBay recommend you upload tracking information as soon as you have posted the item, saying without tracking information, eBay can’t protect you because they won’t be able to confirm that your item has been delivered. Tracking also benefits buyers by enabling them to track the status of their deliveries.
Insights into INR and SNAD
eBay will provide more insights into your INR and SNAD rates in the Seller Hub.
After 26 September 2018, you’ll be required to upload tracking information onto the site within the estimated delivery date, in order for eBay to protect you against “Item not received” claims.
From 1 October 2018, for a small number of sellers with a very high “Item not as described” rating compared to similar sellers in the same category, you will incur a 4% final value fee surcharge. If a seller is rated Very High in a category, but has fewer than 10 SNAD open returns or their SNAD rate is under 1% in a specific category during the evaluation period, they will not be subject to this increased fee.
We are expecting sellers to be rated over a 3 month or 12 month period dependant on their sales volumes. The very legitimate complaint we’ve heard from sellers is that, as a minimum, they’ll be initially assessed on their July, August and September sales and it’s already too late to do anything about July’s (or earlier) SNAD cases.