Amazon has chosen Panther Warehousing as a delivery partner for its UK furniture delivery service as revealed in our sister publication eDelivery.
Amazon classifies certain items as Large or Bulky based on product weight and/or dimensions and these items are delivered by specialist carriers. The available delivery options for Large Items are either Nominated Day Delivery or Standard Delivery (normally 3-5 days).
It’s recommended that you include a contact phone number as part of your delivery address. Whether you choose Nominated Day Delivery or Standard Delivery, the carrier will contact you by email and, if available, send you an SMS the day before delivery to confirm the delivery date and provide you with a two-hour delivery window. The delivery driver will also contact you by phone on the delivery day to introduce themselves and let you know that they’re on the way.
Upon delivery, the carrier will take the item inside your property, check the product for apparent damage and ask you to sign a delivery confirmation. The delivery driver can place your item in a room of your choice up to the second floor provided it’s safe to do so.
This type of service obviously needs specialist carriers which is where Panther Warehousing come in. They don’t have an exclusive contract with Amazon, but if you order large or bulky items in the future it may well be Panther that turn up with your purchase. This would equally apply to goods sold by Amazon Retail or with third party goods from merchants placed into Amazon FBA.
“No-one wants to wait in for days to take delivery of a sofa or bed so we aim to make delivery process as painless as possible, with two-hour windows advised the day before delivery and total transparency for both Amazon and its customers about the progress of deliveries. Amazon customers have come to expect seamless delivery for smaller parcels and they will expect nothing less for larger items – that is what we will provide.”
– Colin McCarthy, CEO, Panther Warehousing
2 Responses
Just hope Panthers performance and customer service improves. Compared to their peers, they are terrible. I’ve had the dubious pleasure of experiencing their service and it wasn’t pleasant. What Panther promise and what they deliver are two different things!
Oh dear…. LG use these muppets. To say the service was dire is an understatement.
Firstly they just didn’t turn up to collect a faulty tv, panther c.s just ignore you. Then we got an email telling us they would come on another day. This day wasn’t suitable so we tried to contact them. No one ever answers the phone. We emailed as well… nothing. They turned up, we weren’t in. Tried to contact again… nothing. Another email to say they were collecting on a particular day. We waited… no collection. At this point i spoke to LG ( much better). They agreed a new collection date and said would call if an issue…. date came and went, no collection, but an email so say we weren’t in!
Fast forward past a very angry rant at LG as panther still had NOT replied to any emails or calls. They finally collect. Two weeks have now past!
Then we get told the tv is ready to come back to us… arrange a date. Yep… no delivery. No one on the phones or answering emails. They try to deliver the next day without warning… we are out. While trying to get hold of them again, they just randomly turn up and luckily catch me in. Told driver of the issues…. he replied that the office were s**t and he just did what he was told…. oh and not to bother calling as the office wont answer, too busy chatting!
Looked online at reviews….. I am not alone!
So good luck Amazon, I guess the crap service doesn’t matter when you get that big, people will still use you.