Amazon classifies certain items as Large or Bulky based on product weight and/or dimensions and these items are delivered by specialist carriers. The available delivery options for Large Items are either Nominated Day Delivery or Standard Delivery (normally 3-5 days).
It’s recommended that you include a contact phone number as part of your delivery address. Whether you choose Nominated Day Delivery or Standard Delivery, the carrier will contact you by email and, if available, send you an SMS the day before delivery to confirm the delivery date and provide you with a two-hour delivery window. The delivery driver will also contact you by phone on the delivery day to introduce themselves and let you know that they’re on the way.
Upon delivery, the carrier will take the item inside your property, check the product for apparent damage and ask you to sign a delivery confirmation. The delivery driver can place your item in a room of your choice up to the second floor provided it’s safe to do so.
This type of service obviously needs specialist carriers which is where Panther Warehousing come in. They don’t have an exclusive contract with Amazon, but if you order large or bulky items in the future it may well be Panther that turn up with your purchase. This would equally apply to goods sold by Amazon Retail or with third party goods from merchants placed into Amazon FBA.
“No-one wants to wait in for days to take delivery of a sofa or bed so we aim to make delivery process as painless as possible, with two-hour windows advised the day before delivery and total transparency for both Amazon and its customers about the progress of deliveries. Amazon customers have come to expect seamless delivery for smaller parcels and they will expect nothing less for larger items – that is what we will provide.”
– Colin McCarthy, CEO, Panther Warehousing