eBay appear to be listening to buyers and sellers and testing an express delivery option on the mobile app. For far too long, retail standards have been next day delivery but eBay have offered not easy way for buyers to search listings to find items that can be delivered next day – we’ve written about this at length over many years on Tamebay.
Now, spotted by eBay expert Jane Bell, some buyers are seeing alternative Postage Options on the eBay app. Instead of the normal ‘Free postage’, ‘Click & Collect’ and ‘Collection Only’ options, eBay have replaced the second two with an ‘Express delivery’ option.
When we snagged the screen shots before the weekend, it didn’t work perfectly – on the first listing we looked at that was filtered as an express delivery option it turned out that the seller was on holiday!
We don’t want to be too hard on eBay as this is obviously new and isn’t rolled out to all users but when it goes live for real eBay need to filter our listings with holiday settings. We’d also love to see this feature combined with data from eBay sellers’ cut off times as an express delivery option only works if the seller can actually despatch quickly, preferably the same day.
Other listings that we checked gave better results although the user experience could be tweaked slightly. When the express delivery option was enabled, listings were filtered that offered fast delivery, but the default postage shown was still the economy option. It would be very cute if when buyers expressed a clear intent to purchase a product with fast delivery if eBay defaulted the seller’s delivery option to their express delivery offering.
In the instance shown in the images, the default delivery was a 3 to 4 day service with Royal Mail 2nd Class post but a 2 to 3 day Service was available with Royal Mail 1st Class. The upgrade was a very reasonable 30p and with a clear choice by the buyer to look for an express delivery option it would make sense for eBay to automatically select the premium option on their behalf. It saves that bit of extra work by the buyer of having to dig into delivery options and manually select an express delivery option before making the purchase.
For a first iteration of offering an express delivery option filter in search results this is pretty good. There’s still work to be done, but I for one can’t wait for this to be rolled out and live for all buyers. I’ll certainly appreciate the ability to buy from sellers who can deliver fast and it’ll convince me to shop more on eBay instead of Amazon and I’m probably not the only one.
We’re hoping that this will also roll out on eBay on all other platforms including Android and Apple devices as well as the desktop experience.