Changes at the top table of Royal Mail

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Keith Williams, currently chair of the audit & risk committee, has been appointed as Deputy Chairman of Royal Mail with immediate effect. They say that Keith is increasing his commitment to Royal Mail and he is in the process of reviewing his external commitments and any changes will be announced in due course.

@Royal MaiRoyal Mail is also revising its executive structure, with changes in the organisational structure of Post and Parcels UK. After 12 years, Sue Whalley, CEO, Post and Parcels UK, and she will leave the privatised organisation. She will step down from the Board with immediate effect and transition her responsibilities by the end of March 2019.

Rico Back, Group CEO, will assume commercial responsibilities for Post and Parcels – domestic letters and parcels – alongside his existing Group role and overall UK strategic responsibility. Operational responsibilities for Post and Parcels will be taken on by Stuart Simpson, CFO, and previously Deputy Chief Operating Officer. Sue will work alongside Stuart Simpson on the Royal Mail Christmas operational programme and assist the company with ongoing regulatory, legal and other matters. Stuart will continue to report to Rico Back and be supported by a senior operations executive, whose appointment will be announced in due course.

Since Keith Williams joined us in January 2018, his broad experience has been very helpful indeed. I am delighted that we will be working even more closely with him in the future. Sue Whalley has worked tirelessly for the company and I have worked closely with her for a number of years. My executive colleagues and I very much appreciate the work that she has done for Royal Mail and the positive change she has brought to many areas in the business. Sue has all our best wishes for the future.
– Rico Back, Group Chief Executive Officer, Royal Mail

One Response

  1. Well, whoever is in charge, customers are going to face a big rise in postal prices next year.

    The pathetic whining to the stock market about reduced profits means only one thing.

    The price of sending mail in the UK will rise still further. You can almost hear them bleating to the regulator about it already.

    The gap between our postal prices and our competitors in Europe will grow wider still.

    Most of our post goes by Royal Mail, as it is below the weight that courriers can carry.

    We’ve seen an alarming jump in items “lost” in 2018, up by almost half compared to earlier years. Everything from stamp mail to recorded items and even some special delivery items.

    Eventually, we get compensation, if we persist, but what are these boardroom execs going to do about the problem?

    I’ve spoken to other businesses locally who’ve seen a deterioration as well.

    So how about sorting the service out at Royal Mail, you over-paid execs?

    And let’s have a regulator with teeth who will stop customers being fleeced, especially on airmail services, which have increased alarmingly since privatisation.


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