Royal Mail Click & Drop Outage – Resolved

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Royal Mail have yet another Click & Drop outage this morning affecting large numbers of sites and users. They say that they are unable to take payments for any labels unless you have an OBA account.

Royal Mail say that the problem is on PayPal’s side, but the reality is that when we visited the Click & Drop website the service was unavailable with a message saying “Service unavailable. Click & Drop is temporarily unavailable. We apologise for any inconvenience this may cause you and thank you for your patience.”

This is the critical time of day as online merchants start their day’s work and look to produce labels for their outgoing parcels from marketplace sales. Generally marketplaces expect sellers to be able to ship on time and any delay can seriously impact their metrics so we hope Royal Mail get their site back up and running soon.

The Royal Mail Click & Drop status page states that the problem is PayPal and indeed PayPal were having issues which they have now resolved, but this doesn’t explain why there’s a Click & Drop Outage for the whole website.

“PayPal are currently experiencing an outage affecting large numbers of sites and users. This means we are currently unable to take payments for non-OBA labels. We will continue to monitor the situation and hope to reenable payments soon. We will update this page with any new information.

Customers who use Click and Drop with a Royal Mail Online Business Account are not affected and can continue to create labels and manifest as usual.

You can purchase labels using the latest version of the Royal Mail app available for iOS and Android on the Apple App Store and Google Play Store.

More information on PayPals outage can be found at https://www.paypal-status.com/incident/production”
– Royal Mail

Royal Mail’s last Click & Drop outage was just 13 days ago on the 10th of May when users were forced to do paper manifests. One might wonder think that Click & Drop is less than stable as issues including today’s Click & Drop Outage suggest it’s not achieving the 99.9% uptime one might expect from robust business solutions.

Edited to add:

Royal Mail say that the PayPal issue has been resolved and the site is back up and working.

Resolved – PayPal’s outage has been resolved, so we have enabled payments again.
We are sorry for any inconvenience caused.
May 23, 09:49 BST

– Royal Mail

6 Responses

  1. You absolute liars! PayPay had their outage publicly displayed on their status page for all to see. Shame on you.

  2. There was a paypal issue…. of course click and drop was unavailable!!
    And the manifesting issue again was due to royal mails OBA being down
    Neither issue was click and drops fault at all, this article is actually ridiculous and you clearly don’t like click and drop for some reason.

    Very bias article…

  3. What sort of problem do you guys have with Click & Drop??? Do they not spend money with you or something??

    This is very lazy journalism and talk about bashing the wrong company. This was a PayPal issue that effected Click & Drop among many other websites and platforms that rely on PayPals payment services

    Why would Click & Drop remain active when the payment provider that allows you to pay for your labels, is having technical issues and you would not be able to complete your purchase?

    Bravo to Click & Drop for disabling the service i say. I would rather be told i could not complete my purchase BEFORE i start than get all the way through to be told i could not pay for it.

    Imagine the headlines then!! You would ask why you could get all the way through the process only to be told you cant pay. i get the feeling whatever Click & Drop did here, you would be moaning

    The reality is, that Click & Drop were let down by a world renound payment provider, so why is this yet another Click & Drop bashing article?? You even acknowledge that PayPal were reporting issues at the time!!!

    Surely “PayPal is having technical issues” is the headline with an article explaining that this could be affecting sites and platforms that rely on their services?

    It is obvious Tamebay have a real problem with Click & Drop with all the negative articles in recent weeks, but personally i find it invaluable for my business and for 99.9% of the time it is available for me. It is not their fault PayPal went down.

    No doubt this will be on the newsletter email tomorrow more than 24 hours after the issue was resolved.

    Poor Tamebay, very poor

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