Royal Mail have yet another Click & Drop outage this morning affecting large numbers of sites and users. They say that they are unable to take payments for any labels unless you have an OBA account.
Royal Mail say that the problem is on PayPal’s side, but the reality is that when we visited the Click & Drop website the service was unavailable with a message saying “Service unavailable. Click & Drop is temporarily unavailable. We apologise for any inconvenience this may cause you and thank you for your patience.”
This is the critical time of day as online merchants start their day’s work and look to produce labels for their outgoing parcels from marketplace sales. Generally marketplaces expect sellers to be able to ship on time and any delay can seriously impact their metrics so we hope Royal Mail get their site back up and running soon.
The Royal Mail Click & Drop status page states that the problem is PayPal and indeed PayPal were having issues which they have now resolved, but this doesn’t explain why there’s a Click & Drop Outage for the whole website.
“PayPal are currently experiencing an outage affecting large numbers of sites and users. This means we are currently unable to take payments for non-OBA labels. We will continue to monitor the situation and hope to reenable payments soon. We will update this page with any new information.
Customers who use Click and Drop with a Royal Mail Online Business Account are not affected and can continue to create labels and manifest as usual.
You can purchase labels using the latest version of the Royal Mail app available for iOS and Android on the Apple App Store and Google Play Store.
More information on PayPals outage can be found at https://www.paypal-status.com/incident/production”
– Royal Mail
Royal Mail’s last Click & Drop outage was just 13 days ago on the 10th of May when users were forced to do paper manifests. One might wonder think that Click & Drop is less than stable as issues including today’s Click & Drop Outage suggest it’s not achieving the 99.9% uptime one might expect from robust business solutions.
Edited to add:
Royal Mail say that the PayPal issue has been resolved and the site is back up and working.
Resolved – PayPal’s outage has been resolved, so we have enabled payments again.
We are sorry for any inconvenience caused.
May 23, 09:49 BST
– Royal Mail