From today, eBay Top-rated Sellers in the UK will get enhanced eBay Seller Protection on listings that offer 30-day returns or more.
Up to today, all sellers were covered in instance where an item arrives late that you posted on time, you fulfilled your orders as promised but received inaccurate feedback or defects or a buyer demands changes or extras from you. Sellers will continue to be protected by eBay in these circumstance, but eBay Top-rated sellers who offer 30 days returns will get additional protection from today.
Enhanced eBay Seller Protection for Top Rated Sellers
…for false Item not as described cases
If you receive a false ‘Item not as described’ request
- Use eBay’s recently updated Report a Buyer tool to report the case.
- If the report qualifies for enhanced eBay Seller Protection, eBay will credit your monthly invoice for the cost of the return postage label up to £3.50.
- For the reported case, eBay will automatically remove negative or neutral feedback, defects and the opened case in your Service metrics, if the report qualifies.
…for opened, used or damaged returns
If a returned item is opened, used or damaged by the buyer
- Accept the return.
- You can then deduct up to 50% off the refund to cover the lost value.
- For the reported case, eBay will automatically remove negative or neutral feedback, defects and the opened case in your Service metrics.
There will be some limits to how many times you can use these protections to prevent abuse from sellers. Naturally eBay aren’t specifying exactly how many claims will be considered as abuse, but we’re guessing it is in part linked to your sales volumes.