Etsy CEO Josh Silverman has written a Coronavirus letter to all Etsy sellers offering support and financial help in these difficult times.
“We’re committed to supporting our sellers during these challenging times, and one of the best ways we can help is by bringing them buyers so their businesses continue to thrive. We understand these are extraordinary circumstances, and we’ll continue to stand by our sellers as this situation evolves.”
– an Etsy spokesperson
Etsy are promising to put some money behind their sellers by investing $5 million in Offsite Ads credits to promote your products. This is at no cost to Etsy sellers. For those having difficulties paying their bills, Etsy are offering a one month grace period on their Etsy invoice. Finally if you have trouble running your Etsy account the Etsy team are there to do everything they possibly can to help you keep your account in good standing 24 hours a day 7 days a week.
Josh Silverman Coronavirus Letter
“To our seller community:
We are going through incredibly trying and uncertain times. As Etsy’s CEO, I know what it means to have a business you care deeply about. We’re committed to doing everything we can to keep your business running during these unprecedented times. That’s what it means to be part of a community: the knowledge that someone has your back through thick and thin.
In addition to continuing all of our normal activities, today, we are announcing three benefits aimed at assisting you in bringing more buyers to your shops and easing the burdens of this difficult period.
We’ll invest $5 million in Offsite Ads credits
We know the importance of maintaining your momentum, so to help keep buyers coming to your shop, we will invest $5,000,000 through the end of April in Offsite Ads, which will promote your products on Google, Facebook, Instagram, Pinterest, and Bing at absolutely no cost to you.
Etsy is investing now in your growth, so you won’t see any Offsite Ads charges until at least May 1st.
We’ll give you extra time to pay your bills
There is a lot on your minds right now, so starting today we’re providing all sellers with a one month grace period, no questions asked, if you have an outstanding bill.
We have your back
These are extraordinary circumstances, which means that the unexpected can happen. If you’re having shipping challenges, delivery issues, or trouble meeting a deadline, just let us know. Our dedicated team is here 24/7 and can provide you with resources, assist you in managing through these times, and help your shop stay in good standing when challenges arise. We have your back.
I want you to know that the Etsy team is here for you and working on your behalf every single day. If you have questions or needs visit our Help Center or contact us.
Thank you for being part of the Etsy community.”
– Josh Silverman, CEO, Etsy