Amazon warn of hacked Amazon accounts – issue account recovery advice

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We don’t know if there is a significant growing problem with hacked Amazon accounts currently, but Amazon have put out two pieces of advice already this month for merchants who may have experienced hacked Amazon accounts – A warning on one-time passwords which you didn’t request and advice on how to contact Amazon seller support when you can’t log into your account.

Amazon have advised merchants to keep an eye out for One Time Passwords that they did not request. Receiving a One Time Password could be a warning of hacked Amazon accounts as a fraudster may be attempting to access your account. It would be no surprise to learn that instances of hacked Amazon accounts and similar fraud was on the rise during the pandemic.

“If you receive a One Time Password sent to your Two-Step Verification enabled device and you are not yourself actively logging in to Amazon, reset your password immediately and review your account for any other unauthorized changes. If you cannot access your account anymore, you can recover Your Account here. If you don’t have access to Seller Central, then search for example on Google “Amazon Recover Your Account after Two-Step Verification Fails”.

Before you begin account recovery, follow the steps below:

  • Try to sign in with a registered backup method or from a trusted device.
  • If successful, review your primary phone number.
  • And check the authenticator app’s enabled on your account.

To learn more search help in Seller Central for “About Two-Step Verification“, if you do not have access to Seller Central search for example on Google “Amazon About Two-Step Verification”.”
– Amazon

Of course when there’s hacked Amazon accounts, if yours has had details changed then you need to know how to contact Seller Support when you can’t log into your Seller Central account.

“If you experience any sign-in issues, try the following steps:

  • Verify that you are using the correct email and password combination.
  • Ensure that there are no extra spaces in your password. This can happen when you copy and paste your password.
  • Verify that you entered the most recent Two-Step Verification code you have received, if you are prompted to enter one. Older codes won’t work. For more information, see Two-Step Verification FAQ.
  • Clear your browser cookies and cache or try logging in with a different browser or device.
  • Use our Password assistance page to verify whether the email address you are using is the one registered in our system.
  • Log on to Seller Central using your new email and password combination.

If these steps do not resolve the sign-in issue, please contact Seller Support using this form and describe in detail what the issue is”
– Amazon

3 Responses

  1. Lol if they already changed your email, this is useless! @amazon has ZERO CUSTOMER SERVICE available to help. How is this possible??

  2. This advice does not work – if your email address is actually yours but the name on the account is the hackers you won’t get in and Amazon will not/cannot fix this – currently 6 days without access to my Prime account or any of the associated services, some paid for. Amazon have switched off the phone helpline to ‘protect staff from Covid’ the message says. They are not responding to tweets today, emails to customer care go unanswered.
    Please explain how Google, Apple and Microsoft are all available on phone are they not protecting their staff from Covid?
    It’s ridiculous, frustrating and shows a distinct lack of customer focus.
    EVERYONE should delete their payment method – Amazon is not secure and they do not care!

  3. A hacker is not to blame I my case the company is to blame. I found a document in the history telling me that I was approved for a credit card I actually applied for but never received, and that the company had taken the liberty of removing my primary charge card from my account and replacing it with the new card. They also neglected to mention that the new card, by Synchrony, which Amazon now partners with, does not require activation to be used, a practice that is illegal in California.

    Again, I found a document stating this information about the credit card in the Amazon Account message history. I never received the letter in my email. Within the next 6 months or so, I received an email that payment is due for charges made on a Synchrony card and told that my account preferences had been changed to online only statements. In order to view the details of the statement I was required to log into my Synchrony online account.

    Logging into the Synchrony Account was not possible without the already created password. Resetting the password was not possible either because I did not know the credit card number, because I never received a credit card. I was never able to view the details of the statement.

    This problem was never resolved as I am still being billed for charges made to this unknown credit card. Amazon refuses to clear the charges from the unauthorized Account changes and credit card replacement along with the actual credit card bill.

    I reported the unauthorized charges to Synchrony, explaining that I never received the charge card. The answer was that not card needed to be received as long as the card was linked to my account. The problem is that I did not give permission for any card to be applied to my account.

    Someone at Amazon hijacked my account, added a card and made it so charges normally made to my legitimate card were applied to the new card. The new card was also registered on the Synchrony website and the billing preferences were changed to online only. By me not having received the actual charge card with the full account number, I was unable to change the register password and unable to see the details of the bill or the time and dates of the transactions. I continued to receive email payment notifications even though I informed Synchrony that I could not see the bill. Only after opting out of online correspondence from both Amazon and Synchrony did I receive my very first credit card statement in the mail.

    This issue began between September and November 2019 and has continued to today June 1, 2020.


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