eBay Motors have announced the launch of eBay Guaranteed Fit in the US, a program that gives users even more confidence when buying and selling on the marketplace. Shoppers can now look for the green ‘Fits’ compatibility checkmark on select parts and accessories listings to gauge whether the part will fit their vehicle. If the part arrives and doesn’t fit as expected, eBay Motors will cover the cost of the return and the buyer will receive a full refund – enabling more seamless and trusted transactions for both shoppers and sellers.
People are buying and selling parts online like never before, and eBay Guaranteed Fit helps take the guesswork out of the shopping experience. Accurate fitment is critical to completing a project, from simple repairs to major modifications. With today’s launch, eBay Motors is empowering shoppers to browse and buy the millions of parts and accessories on the marketplace with that crucial added assurance.– Chris Prill, VP, eBay Motors
The launch of eBay Guaranteed Fit is the latest advancement designed to help people shop the marketplace with confidence and ease, including Authenticity Guarantee for sneakers, handbags, jewelry and trading cards, and the expansion of condition grading for eBay Refurbished. eBay Guaranteed Fit is an additional protection under the eBay Money Back Guarantee, and covers most new and pre-owned items in the Parts & Accessories category with more to be added in the coming months.
How eBay Guaranteed Fit works
Fitment issues arise when a part or accessory is not compatible with the vehicle for which it was purchased. With three parts or accessories sold every second on the marketplace, the search tools and purchase protections now offered on eBay Motors are an important part of the shopping journey. With eBay Guaranteed Fit, buyers can rest assured knowing that they are getting the right part at the right price, while sellers benefit from fewer returns and higher customer satisfaction. Here’s how it works:
- Input vehicle details: Shoppers enter their vehicle year, make, model, trim and engine information into Finder, or select the vehicle saved in My Garage to search for new and used parts.
- Discover parts that fit: eBay Motors verifies that the vehicle details match the part compatibility information within the listing. When there is a match, fit is confirmed with a green ‘Fits’ checkmark on the listing.
- Purchase an eligible part or accessory: When shoppers purchase an eligible part or accessory, they can be sure it will fit their vehicle. Some exclusions apply, including tires and wheels.
- Access purchase protections: If the part or accessory does not fit the buyer’s vehicle upon arrival, they can return it for free within 30 days for a full refund.
I’m telling you now this will last 12 months maximum and be a total disaster.
Vehicle parts are massively massively complicated to get right and the cataloguing system that eBay use might just about work out if a headlight will fit a car but when you’ve got a customer buying a BCM (body control module) that looks identical to their old one but has totally different software on there because the car has power folding mirrors (a real world scenario), their catalogues will NEVER be able to work this out and only sellers that use proper catalogues (like us) will be able to work it out.
I’ve told eBay 1000 times, put a ‘registration number’ box in the checkout and let the sellers do the work, it would stop returns dead if we had that info.
Agreed. It’s basically the ‘compatibility’ feature that ebay already use. The issue with the compatibility feature is that it only filters by Make / Model / Year / Engine, it doesn’t even filter down to transmission (never mind BCM), so you could have an automatic transmission vehicle, yet you will get results for manual gearboxes with a big green tick at the top of the listing saying ‘This Item Fits Your Vehicle’.
Ebay seem to feel the need to interfere with the part of our business that we specialise in, without (from my knowledge) any consultation from sellers as to what might help get the right item to the buyer.
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