New Fruugo Merchant Performance Levels

Category: News
New Fruugo Merchant Performance Levels

There are new Fruugo Merchant Performance Levels coming into effect, as a new metric which rewards good selling practices and Fruugo say that the intention is for customers to be able to shop with confidence on Fruugo, knowing that they are buying products from proven merchants.

Your Fruugo Merchant Performance Level will be based on your sales over the last 90 days, and your Order Management Health score. You can achieve Bronze, Silver, Gold or Platinum levels, with Platinum being for the very best merchants. Fruugo will calculate your Performance Level every month.

 BronzeSilverGoldPlatinum
Sales in the last 90 daysUnder £10,000Over £10,000Over £50,000Over £100,000
Order Management ScoreAnySilver or GoldSilver or GoldSilver or Gold

Fruugo order management score

While it may be difficult to increase your sales significantly enough to move from one sales tranche up to the next, the one thing you can more easily impact is your Fruugo order management score, which is based on the following metrics:

  • Orders shipped on time
  • Cancellations
  • Returns
  • Average days to ship
  • NPS Customer Satisfaction score

Fruugo review your performance in the context of a ‘peer group’ – merchants with a similar profile – to identify those who have significantly higher rates of customers reporting problems with their orders.

From the 1st September, the Fruugo Retailer Content Fees will come into effect and may vary depending on your Performance Level. To view your Merchant Performance Level, login to your Fruugo Account at retailer.fruugo.com to view your Dashboard.

RELATED POSTS..

Rithum appointed by B&Q to help drive ecommerce growth 

Rithum appointed by B&Q to help drive ecommerce growth 

eBay Live UK to launch with Katherine Ryan and Amy Bannerman

eBay Live UK to launch with Katherine Ryan and Amy Bannerman

US TikTok Bill - Bytedance told to sell it or face ban

US TikTok Bill – Bytedance told to sell it or face ban

Attentive see 128% growth in UK AI marketing and personalisation

Attentive see 128% growth in UK AI marketing and personalisation

Royal Mail Bladed Items; Sharp Objects and Weapons update

Royal Mail Bladed Items; Sharp Objects and Weapons update

ChannelX Guide...

Featured in this article from the ChannelX Guide – companies that can help you grow and manage your business.

Latest

Take a look through a selection of the latest articles on ChannelX

Register for Newsletter

Receive 5 newsletters per week

Gain access to all research

Be notified of upcoming events and webinars