Stamp Free are launching an all new WhatsApp-enabled parcel postage and returns solution called AppFree. This game-changing concept is literally “app-free” as it allows customers to seamlessly manage their parcel shipments and returns through the world’ most popular messaging app, that is actively used by 2.7 billion people globally.
n a world where convenience is king, ecommerce businesses are continuously exploring ground-breaking ways to enhance customer experiences. The results of Stamp Free’s recent survey have illuminated a compelling trend: a staggering 84% of respondents expressed a keen desire for the ability to conveniently return their online purchases through a WhatsApp-enabled solution.
This preference for simplicity and ease of returns echoes the growing demand for seamless processes. Moreover, an impressive 88% of survey participants displayed enthusiasm for sending outbound parcels via the Stamp Free AppFree Parcel Platform, demonstrating an overwhelming desire to harness the power of WhatsApp for sending parcels.
Nearly 66% of respondents cited convenience and speed as the primary reason for their interest in the solution. They highlighted the ease of managing shipments and returns through a familiar platform they already use daily and being able to book a parcel or return in less than 30 seconds as a key reason for wanting to be able to access the AppFree Parcel Platform. The ability to quickly initiate and track parcel and returns processes via a seamless conversation with a virtual assistant on a messaging service already available on their phones was particularly appealing.
The big attraction is App fatigue – Over 50% of respondents cited that they would be put off using a retailer or carrier if they had to download and use their own app with 81% of people wanting a single platform for all tracking updates, returns and parcel shipping therefore not needing to use a variety of websites and apps.
The AppFree Parcel Platform has the potential to revolutionise how customers interact with retailers, streamline the shipping and returns process, and ultimately elevate the overall shopping experience.
Stamp Free has won the Post & Parcel Retail/Customer Service Innovation Award in 2021, the World Post & Parcel Award for Technology Innovation in 2022, the PWC UK Technology Innovation of the Years Award (across all industry sectors) in 2022 and has made the final of countless other national and global awards. They are now launching a time limited crowdfunding campaign which will close early October 2023.