Getting your products from your warehouse to your customer can be a headache for many businesses – but that’s where we come in. At DHL Parcel UK, we understand that you need a delivery partner you can trust to deliver your customer orders safely and on time – and you can rely on our delivery expertise to get the job done.
Our service is fully trackable, by both you and your customers – so you can keep track of what’s going on and your customers can arrange their deliveries at their own convenience. We’ll keep your customers informed, with regular email and text notifications, including a one-hour delivery window and a “you’re next” notification (if they opt in to receive this).
Your customers can even choose to rearrange their deliveries if they’re not going to be available at the specified time – from leaving in a safe space or with a neighbour to collection from a local ServicePoint. And if your customers download our DHL Parcel UK app, they can do all this in the palm of their hand, putting them in control.
We have over 3,500 ServicePoints across the UK, generally located in convenience stores – 90% of the UK population lives within a 10-minute drive of a ServicePoint. Your customers can collect and return parcels at a time that’s good for them – whether that fits in with the school run or on the way home from work.
Our UK Next Day Delivery service means your parcels will be delivered on the next working day following collection. If you want to offer your customers a priority delivery option, we can help there too – with pre-9am, pre-10.30am and pre-noon options.
If you have overseas customers, our international service will be just the thing. DHL Parcel Connect can link you to 30 European countries, with transit times from as little as three days. If your goods are travelling even further afield, our DHL Parcel International service can connect you to over 200 countries worldwide.
With the growth of online shopping comes a corresponding number of returns. While this can be a daunting prospect, we’ve developed a “just right returns” service, meaning that you can rest assured we’ll take care of everything. Research has shown that providing a smooth returns service means customers are more likely to shop with you again – so we’ll help you get this right from the start.