At the beginning of the month we blogged that sellers were not receiving automatic final value fee credits when auctions were cancelled due to a hijacked account. When eBay restore the account to the rightful owner they cancel all auctions that have been won, and email the seller to inform them. Currently eBay have no process in place to refund final value fees though.
Having contacted support for a final value fee credit at the beginning of the month (only a paltry Â£3 odd, but it’s the principle that counts!), today I checked my account and no fee has been applied. I’ve contacted support again and apparently it can take a few days as credits have to be applied manually, and they’ve now promised to process them immediately.
A quick browse on the community boards reveals there are an awful lot of sellers who have received TKO notices recently, significantly more so than usual. Unless these sellers each apply individually for final value fee credits they’ll all be paying for sales which never took place!