eBay UK this weekend accidentally made a customer service telephone number for top buyers visible to all users. The number appeared on a button at the top of My eBay pages, and judging by my inbox, was seen by dozens of surprised users. eBay phone numbers are usually a closely guarded secret.
Richard Ambrose that this was a “good old-fashioned cock-up”. The number has been removed from general display now. Anyone who has made a note of the number should be aware that – like the PowerSeller support number – staff will not assist callers who are not part of the top buyer program.