If you still take cheques and postal orders on eBay, here’s an issue you need to be aware of. It seems that buyers only need to mark an item “payment sent” for eBay Support will assume that’s true, and stop sellers closing unpaid item disputes against them.
Ady from was the first person to mention this. He had a buyer from outside the UK who said they were posting a cheque: he said, no, it’s PayPal only. And when he received no payment, he opened a UID. So far, fairly standard stuff. But when he came to close the UID, the system wouldn’t let him – because, it said, the buyer had paid. And the payment date was the date the buyer had completed checkout.
Just a glitch, you’d think – but not so. On contacting eBay Support, Ady was told:
your buyer xxxxxxxx have completed our Checkout process and paid for the DVD they have purchased from you using a postal order ot banker’s draft. Our system recognised that the payment has been made by the buyer and this is the reason why you were unable to close the unpaid item case you have filed against the buyer [sic]
He posted the problem in and it seems he’s not the only one with the problem: at least two other sellers have experienced the same thing.
Ady’s case does seem to have a happy ending as the dispute is now closed – apparently all by itself – and the FVFs refunded. Nonetheless, as he says, “surely we can’t be expected to complain to support everytime we get the same thing happening because the system won’t let it go through”.
PS: Ady, I did try and mail you back but My Messages won’t let me. 🙄
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