Discussing DSRs on eBay radio

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eBay Radio is run out of the US and largely focuses on eBay.com issues, but for the last couple of months I’ve been invited to call in each Tuesday to give a European flavour to the show and talk about issues affecting sellers in the UK and Europe. I’ll be on eBay radio again at 7.30pm UK time on Tuesday if you want to listen in.

A couple of weeks ago I talked about DSRs, how eBay are removing low unfair low DSR scores for some sellers, and how the minimum performance standards, coming into effect on April 1st, unfairly penalise low volume sellers. You can listen again to this segment (opens as mp3 file), in the eBay Radio On-Demand archives.

A couple of interesting points came out of this – firstly eBay have not seen the decrease in bad buyer experiences that they hoped for. They’re tightening up on seller standards because they’re still seeing too many dodgy sellers, but I fear this could still lead to a new breed of “dolphins” caught in the net.

The second slightly more reassuring note (if it happens) is that according to , falling below the minimum standards doesn’t automatically mean a seller will be penalised. eBay will consider each seller on a case by case basis before applying sanctions.

eBay Radio is a good forum for airing concerns and if you want to call in I’d recommend using SkypeOut as it’s literally pennies a minute for calls to the US. There are normally two shows a week, one at 7pm – 9pm GMT on Tuesdays, which has more formal set content. The second program starts at 11pm GMT on Thursdays and is devoted to 2 hours of listeners calls. You can can dial in to both programs on US telephone number 888-708-6226.



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