eBay UK Buyer Protection launches for all buyers

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Today, eBay UK officially launches its buyer protection program. this is the same buyer protection program that was initially launched last year for selected buyers; today’s change is that it is available for all buyers, and that eBay are publicising it:

buyer protection

If you’re looking for more details of exactly how things will work, . One reassurance for sellers is that buyers are being actively encouraged to contact trading partners before they put in a claim, and eBay says “In some situations, we may tell the buyer to wait — if, for example, they haven’t allowed enough time for an item to arrive.” Both of these should be an improvement on the PayPal system.

Though eBay forums in recent months have inevitably thrown up a few odd cases (I seem to remember something from Q&A where the buyer got two refunds and a free TV – not bad work if you can get it), expanding this program has to be seen as a positive move from eBay. Reading the details of the policy, it seems clear that most of the “what if” scenarios have been thought about, and covered. The uncontrollable refunds that some sellers worried about don’t, by and large, seem to have happened, and the “no fault” refund where eBay itself pays out can only be good for both buyers and sellers.

How’s it been for you? If you’ve had experience of the new buyer protection program, either as buyer or seller, leave us a comment.

4 Responses

  1. What we really need is Seller Protection that protects us against bad or fraudulent buyers. Othewise it’s an unequal deal for one endamgered species – the eBay seller…

  2. Seller protection, had a buyer from the US pay for something on the Saturday, on the Tuesday night after I’d dispatched the item she opens a paypal dispute for item not received and escalates straight away, I fill all the details in, no tracking etc and call Paypal the next day to make sure they’d give enough time for it to arrive, the following Sunday paypal resolve the claim in the buyers favour! Phone call to paypal who say the decision is final!

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