Video: Lorrie Norrington at eBay On Location Atlanta

No primary category set

I’m absolutely delighted to hear Lorrie tell employees to use the site, because at least half of the current “challenges” faced by both buyers and sellers are really down to the people who make the site not being the ones that use it.

The “we’re listening” message – well, maybe you had to be there. We’ve heard it before, it’s old, and it’s unconvincing to sellers who aren’t in the room.

If you’re not already subscribed to eBay Ink’s You Tube channel, it’s often worth a look. Here’re the highlights from the rest of Atlanta if you missed it.

6 Responses

  1. Does she have a clue how far away she is from reality?

    Her favorite part was one person who came up to her to say she was glad eBay is finally treating sellers like customers. How out of touch is Norrington? That comment from a seller should be seen as an indictment, not as an “atta-boy”. But, it’s okay, because, like always, eBay “is listening”.

    My favorite part? I had to laugh as I somehow doubt that eBay execs are wandering down to customer service and taking calls.

    There is a reason that this is the first interaction with sellers (besides their favorites: Outlets and Diamonds) since 2008.

  2. always when I see pictures of ebay employees they do not seem to me like innovators or is it only my impression? .. without insulting someone … they look more like scient….(tists)…

    feel free to post this or not.

  3. Like Sue says “we get allocated one day’s worth of listening every two years”.
    Ebay do have the facillities to listen to us via the questionnaires they send out every so often (such as they are). EVERY time I complete one (wherever they ask for this) I always enter my email address and tick the box to say I am happy for someone to come back and ask me questions about my answers. Surprise, surprise no-one ever has.
    I think the plain facts are that it’s just lip service. Ebay will run it’s own way, with or without our input.

  4. ^^ wot #3 said.

    It’s not like Lorrie is going to say: we run the site how best suits us and if it doesn’t suit you, there are plenty more where you came from.

  5. Speaking of being out of touch:

    Yesterday eBay retweeted a seller who was praising eBay’s new fees. Basically said that her invoice was lower this month and she made more sales. Then said the new fees were working well for her.

    The problem is that tweet went out on March 22nd. 8 days before the fee changes rolled out. I suspect she either got a TRS discount or had benefited from the $0.10 listing promotion through the end of March (a fee that is now doubled).



Bon Voyage Richard Brewer-Hay @eBay Ink


eBay Ink Wants You!


Happy fourth birthday RBH & eBay Ink

6 Minutes with John Donahoe (video)


Lorrie Norrington leaves eBay

ChannelX Guide...

Featured in this article from the ChannelX Guide – companies that can help you grow and manage your business.


Take a look through a selection of the latest articles on ChannelX

Register for Newsletter

Receive 5 newsletters per week

Gain access to all research

Be notified of upcoming events and webinars