In test with an extra feedback question to help eBay evaluate sellers they’re asking buyers to rate purchases on a scale of 0-10 where 0 is an awful seller and 10 is an outstanding seller. In this feedback test buyers are still able to leave a positive/neutral/negative ranking as well as leave detailed seller ratings.
The 0-10 feedback score is known as a “Net Promoter” score where typically 9s and 10s are known as promoters, 7s and 8s are passives and 0-6 are detractors. The Net Promoter score is calculated by subtracting the detractors from the promoters.
How do you feel about being ranked by your buyers somewhere between awful and outstanding? Would you prefer this to the current system of positive/neutral/negative along with DSRs or would you prefer to stick with the status quo?