eBay.com have announced improvements in protection for sellers, specifically from buyers who are more troublesome than should be expected.
On eBay.com they’re promising five star DSRs not only for verified free post (as is now the case on eBay UK), but also for despatch time.
If you sell on eBay.com and eBay can verifiy that free shipping was given then you’ll get an auto five star for the P&P charge DSR. In addition if you specify one day handling time, upload tracking information by the end of the next business day after the buyer’s payment clears, and eBay knows your package arrived within 4 business days then you’ll also get an auto five start DSR for despatch time.
It’s worth noting that the auto despatch time is almost certainly limited to carriers that are integrated with eBay (USPS, UPS). That means it’s unlikely to be introduced in the UK in the near future.
There’ll also be a new reporting hub where sellers can report poor experiences with buyers. The information won’t be visible to other site users eBay will be able to use it to take action which could include buyer suspension or restrictions and their feedback and Buyer Protection cases removed from your account.
There will also be some updates to protect sellers against opening resolution cases too soon. Additional checks will be in place to ensure a reasonable window of time for delivery before a buyer can open an eBay Buyer Protection case for an item not received or item not as described. When sellers upload tracking information and delivery is confirmed, buyers will not be able to open a case for item not received.
Even some opened cases will be removed from sellers performance records. Any escalated case found in the seller’s favour will not count toward seller performance requirements. For Item Not Received cases, your seller performance requirements will be protected if you uploaded tracking information to eBay before the case is filed, ideally within 24 hours of the buyer making payment.
It’s great that having increased buyer protection and seller performance standards over the last few years that eBay at last seem to be realising that sellers also need additional protection. Whilst measuring seller performance makes sense, the standards are often perceived as draconian and weeding out buyers who have unreasonable expectations is a very welcome move.