If you were hoping to post your eCommerce parcels at a Post Office today you may need to either delay your visit or use an alternative carrier. It would appear that the Post Office computer systems have crashed with my local Post Office having closed for the day and others that have remained open dealing in stamps and cash transactions only.
Of course it couldn’t happen on a worse day of the month if like me you were going to buy car tax. Traditionally on the first of the month there’s a queue out of the door so expect the Post Offices to be busier than ever tomorrow. I won’t be in the queue, I’ve given up and will buy my car tax online.
The Post Office have tweeted that they’re “aware of a problem affecting most of our branches” and that “hopefully they will be back to normal soon”, but I wouldn’t hold out too many hopes that they’ll be back up and running any time soon as it would appear to be a National IT failure.
1/3/12 15.51hrs Edited to add: The Post Office have tweeted a few minutes ago that they’ve solved their problems and are back up and running again.
1/2/12 16.59 Edited to add:The Post Office network is now fully restored and they have issued the following statement:
Post Offices across the network are again working normally today after a computer problem which had earlier affected branches nationwide for several hours.
A Post Office spokesman said: “We apologise to all our customers for the service problems experienced in our branches and the inconvenience this may have caused. Services have now fully been restored and customers are able to complete all transactions across the Post Office network. We are continuing to monitor the situation closely to make sure our services remain available as normal.
“Post Office branches remained open and arrangements were put in place to ensure that special cash payments were made to pensioners and benefit claimants using the Post Office Card Account. Post Office ATMs, Post & Go services and Paystation bill payment and E-top up transactions were unaffected by this problem.”
I’m not so sure that all Post Offices remained open, mine certainly didn’t and neither did Dan’s local Post Office. The staff might have stayed at work but they battened down the hatches and locked the doors rather than face their customers.