eBay let slip that in the next Seller Release they’re intending to give sellers the option to bar messages from buyers at checkout. This would be an “Opt Out” for sellers and if the option was selected the checkout comments box simply wouldn’t be available.
If you’re like most sellers (and me!) you’ve missed messages from buyer such as “Please ship to an alternative address, Please leave behind the shed, please knock loudly and wait ten minutes so that I can get to the door or please don’t send until next month as I’m about to go on holiday!
Quite frankly these messages are a nightmare for sellers to deal with. In a well oiled warehouse orders come in and are fulfilled in the minimum amount of time. If you’re using 3rd party software the messages might not even be visible in your vendors solution.
There should be no need for buyers to message the seller, and if they need to they can use alternative methods such as the contact form or simply pick up the telephone and talk to their seller. Messages which are at best poorly highlighted and at worst not visible serve to frustrate both buyers and seller.
The only thing eBay couldn’t confirm is what would happen if the buyer left a message in PayPal, but I for one will be turning off messages at checkout as soon as the feature is available.
Buy It, Select the correct shipping address and pay for it is all I want from a buyer. I’ll pick it, pack it and ship it and really don’t want nor have time to deal with specific delivery requirements. All they do is slow the delivery process down.