With more customers expecting free, fast, and tracked delivery, focusing on your selling experience can make a real difference to your business performance.
We call offering this level of service Retail Standards, and we’re introducing some exciting new tools and features to help you achieve it, including the ability to use the eBay labels platform for speed and convenience, and using your eBay funds in a new way to pay for postage.– eBay
eBay Retail Standards are made up of five key factors:
- 1-3 day delivery on items
- Free delivery
- Using a tracked delivery service
- Offering Click & Collect as an alternative delivery option
- Offering a returns period of 30 days or more
eBay say that offering Retail Standards can give your listings a competitive edge, making them more attractive to potential buyers. It’s a very simple proposition, if you offer these standards you’ll get more sales and see fewer buyer complaints according to eBay internal stats:
- By offering delivery within 3 days, you can see your sales increase by as much as 7%.
- Sellers see a double digit decrease in buyer complaints and queries when they use tracked delivery.
You’ve previously only been able to access Royal Mail and Parcelforce directly from Seller Hub. To give you more options, Evri, Yodel and DPD labels are also now available here for the first time. When you choose to use the labels platform, eBay will automatically fill in your delivery information and provide buyers with tracking information so there’s less work for you, and more reassurance for your customers.
Paying for shipping
You can now pay for delivery with your eBay funds for non-Royal Mail services, with Royal Mail capability coming soon in 2024. When you next sell an item, you’ll see an option to pay with ‘Your funds’ directly from Seller Hub. If at that point your funds aren’t sufficient to cover the full amount, eBay will charge the rest of the postage to your registered card or bank account.
You can still use PayPal to purchase Royal Mail labels. Labels from other services can only be purchased with your eBay funds or your payment method on file.