The new “Report a Buyer” links have gone live on eBay! As promised eBay have beefed up Seller Protection and now should you run into an unreasonable or abusive buyer you can highlight them to eBay.
Be warned eBay aren’t going to come running back to you telling you that they’ve suspended the buyer and kicked them off the site, that’s not what it’s all about. However they will investigate if there’s a pattern of unreasonable behaviour and actions could include including buying restrictions or even suspension of the buyer’s account.
What eBay may do is when they find cases where buyers have acted unreasonably remove feedback, DSRs and resolution cases from your seller record. You’ll receive a monthly email informing you of actions that eBay have taken to protect your accounts.
eBay list the reasons you may report a buyer as: The buyer made unreasonable demands; The buyer left inappropriate Feedback; The buyer abused the eBay Buyer Protection process; The buyer misused returns; The buyer hasn’t paid; and Other problems.
You’ll find links sprinkled around eBay to report buyers including when you go to leave feedback for a buyer. Watch the video below for more details: