PayPal’s Dan Schulman promises “fundamental change”

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Dan Schulman, PayPal’s head honcho, and the man who will be king after the Paypal/eBay divorce in the second half of 2015, gave us a glimpse of his plans for the future of the company and he’s thinking big. More interestingly, eBay is in the background.

Dan Schulman
PayPal’s Dan Schulman

Schulman said: “You’re going to see a fundamental change over the next three, five, 10 years, with more of it going to mobile and point-of-sale checkout.”

You can read a text he published online here and that was part of a publicity push that also involved him speaking at an event in San Francisco last week. PayPal’s Bill Ready also published some information about the firm’s developments here.

According to Schulman, customer focus is at the centre of PayPal’s success: “Unlike many organizations in payments and financial services, we built our platform around principles that align PayPal’s interests with the interests of those we serve. We succeed when our customers succeed. We grow when we make it easier for people to move and manage money and connect to the things they value. We thrive when we help merchants deepen their knowledge of their customers while respecting their privacy.”

But cycle back. Rewind. Take a look at that online post Schulman made again, read it carefully, and one thing jumps out. At no point does he mention eBay. Not once. Now, THAT IS interesting.

10 Responses

  1. As much as they talk about a brave new world paypal simply cant afford to ignore ebay

  2. I notice ‘people rule’ slogan has been removed from Paypal’s advertising.

    Perhaps start with an easy way to contact customer service at Paypal.

  3. The big change will happen when the EU and the US force a cap on charges. AKA cheque charges, there is a serious question to be answered as to why we pay a percentage for what is just a transfer of funds.So far big money has kept this on the back burner, but it needs addressing as a matter of urgency.

  4. hopefully they will change if the uk comes out of the eu then paypal are screwed as they will have to have a uk regulator and not hide behind some little office in some little country like luxembourg

  5. Like many others, paypal will no doubt open a uk office to pay tax in this country. Amazon are and many others will follow. I certainly hope the UK does not leave the EU. That would be a near end to the growing cross border trade as customs charges would be required.

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