OfCom blasts BT services to SMEs

No primary category set

How long should it take for a business to get a new phone line installed? A lot more than a month, apparently.

New figures show that since 2011 the average time between an SME customer’s order, and the line being ready to use, has increased from 40 working days to 48. OfCom wants that timeframe reduced to 46 days by the end of March 2017 and returned to 40 days by 2018. These seem like weak requirements to me. Stone age deadlines in a digital world. Call Mr Flintstone.

Jonathan Oxley at Ofcom says: “BT is relied on by many companies to install these lines, and its performance has not been acceptable. These new rules will mean companies across the UK benefit from faster installations times, greater certainty about installation dates and fast repairs if things go wrong.”

I’m personally astonished that in the digital age we’re talking about time frames like this at all. 40 days? It’s surely possible to halve such horizons.

One Response

RELATED POSTS..

Stuart Hill Ex Matches COO on transitioning to logistics at DHL

Stuart Hill Ex Matches COO on transitioning to logistics at DHL

UK PSTN switch off - Stop Sell 5 September 2023

UK PSTN switch off – Stop Sell 5 September 2023

2023 Ecommerce World Review - March 28/29

Save the date: 2023 Ecommerce World Review

How-consumers-and-retailers-are-adjusting-shutterstock_1534883168

How consumers and retailers are adjusting 

Help-to-Grow-01-scaled

Ecommerce businesses now benefit from Governments Help to Grow scheme

Featured in this article from the ChannelX Guide – companies that can help you grow and manage your business.

Latest

Take a look through a selection of the latest articles on ChannelX

Register for Newsletter

Receive 5 newsletters per week

Gain access to all research

Be notified of upcoming events and webinars