We’ve had several sellers contact us about a possible problem over the past weekend about not receiving notifications about buyer Returns requests on eBay UK.
So, if you’re selling on eBay, you’re best advised to take a few minutes to investigate if you’ve been affected and if you need to take action. It could very well be an issue limited to a small number of sellers.
Details: it seems that some sellers have not received emails from buyers regarding Returns requests. Apparently this occurred between the 6th and 16th of May.
The sellers affected have said that subsequently, because they didn’t know they needed to take action on a returns request, that eBay has automatically found in the buyer’s favour as a result of the seller’s inaction in not replying.
One seller has reported that he got this message from eBay about the situation: “The issue, which affected returns requests raised between 6 and 16 May, is now resolved and any further notifications will be delivered to you as usual.
We sincerely apologise for this issue. Rest assured, we’ve let buyers know that this was not your fault and have asked them to give you more time to respond to their returns requests.
Please go to your returns dashboard to manage any open returns requests. We will ensure that for any returns that you haven’t been able to respond to, and for which the buyer has asked us to step in and help, defects will be removed.”
So, if there is a widespread problem, it’s good news that eBay is giving sellers extra time to help buyers.
We’ve asked eBay to clarify the situation. But our request was sent late in the day on Monday so we can’t criticise them for not getting back to us by time of publication and we will update the post when we hear back.
But in the meantime, do check your Returns dashboard.
Have you been impacted?