Linnworks have emailed all their customers saying “Due to the recent issues with both our server and internet providers, which prevented a number of our customers from logging into the system, we have taken the decision to postpone the roll-out of our new pricing plan for existing customers, until Wednesday 28th September.”
Linnworks reasoning is that they didn’t want customers to have to make a massive decision just days after a service glitch. The additional two weeks is to give you time to decide if you’d like to stay on your existing pricing until January and then move to the new pricing, go onto the new pricing immediately, or pay up front for a year’s Linnworks usage and lock in pricing at the old rates.
Should you wish to lock in your pricing for a year but not have the funds, you might like to consider using one of the finance services available (iwoca, ezbob etc). They can advance you the money and have the funds in your account within minutes of applying.
This extension to the end of September is for existing Linnworks customers only, for any new customers, from today you’ll have to access Linnworks on their new price plans.
Fedor, Linnworks CEO and Core System Architect Developer, has also explained what went wrong to cause last week’s Linnworks outage and what they’re doing to prevent this from happening again in the future.
4 Responses
Will this really make any difference? I already know of 12 companies who have now signed up to other platforms after the new price increase.
If I know of 12 business jumping ship, then god knows how many in total will be switching.
Could this be the end of Linnworks? or do they have enough huge customers who don’t mind paying stupid monthly costs for a stock management system to carry them though this?
I know 13 customers switching to Linnworks from other vendors. Could it be a new start? 😉 Bottom line is: if you see a value or switching cost is too high, you stay. Otherwise, – move. Users are too spoiled with “cheap alternatives” and often forget that simple maths has been around for many thousands of years and always will be. Companies need to pay salaries and invest in new projects. This all requires CONSTANT cash (subscribers pay) or investors ( subscribers will still double-triple pay in a long-term). Remember what happened to M2E Pro when eBay pulled out their subsidy?
Other platforms? Have a look where these platforms get funding from? Then perhaps start saving for other “switching” project..
N.B. have no relation to Linn whatsoever
Linnworks has crashed again.
Got 6 staff here who cannot work.
Will we be getting a refund instead of having to pay extra?
Migrating this week.