Royal Mail missed it’s target for 1st Class post and Special Delivery in the last quarter (by 1.1% and 0.8% respectively). However Royal Mail exceeded the standard for 2nd Class postage (by 0.2%). The results were published in the latest Royal Mail Quality of Service report.
Even with the miss in the last quarter, Royal Mail is on target to meet the regulatory First Class mail target for the 2016-17 year which is to deliver 93.0% the next working day. They are currently exceeding the Second Class mail target of 98.5% having delivered 98.9% within three working days.
“Royal Mail continues to provide a high Quality of Service to our customers. Our postmen and women work extremely hard day-in, day-out to deliver to some of the most demanding Quality of Service standards in Europe.”
– Sue Whalley, Royal Mail Chief Operations Officer
Whenever we publish Royal Mail Quality of Service results we tend to get a few comments along the lines of “How can I meet eBay targets if Royal Mail only deliver 93% of mail on time?”. The answer is that these numbers only relate to Royal Mail products covered under the Universal Service Obligation which doesn’t cover many parcels and packets. Unless you’re using 1st or 2nd class postage these result probably don’t apply to the items you pop in the mail bag.