eBay have announced that their eBay Guaranteed Delivery proposition will be going live in Australia in early 2018. Watch for this to be rolled out in the UK too at some point soon, but it’s no real surprise with the imminent launch of Amazon Australia that eBay are accelerating plans around delivery guarantees down under.
“We know that shoppers are 45% more likely to purchase if they have confidence the item will arrive within 2-3 days. Sellers can opt-in today to be a part of the program, with the full program launching in early 2018”.
– eBay Australia
If the item doesn’t arrive within the eBay Guaranteed Delivery time frames, Australian buyers will be able to request one of two refund options:
- Refund on the shipping cost (paid for by the seller). Or, if shipping was free, the buyer can get a $10 coupon instead (paid for by eBay).
- Free return label for a full refund of the item’s cost (paid for by the seller).
Sellers on eBay Australia can already opt-in if thy are an Above Standards or eBay Top Rated selleroffer 30-day returns and offer ‘Immediate Pay’. Sellers can opt-in, set up their postage rate tables, and specify their handling cut-off times but until the full program is rolled out in early 2018, buyers won’t be able to see a seller’s updated delivery time frames, and sellers’ performance standards won’t be impacted.
Sellers will also need to use a tracked delivery service and consistently upload tracking to eBay and use the eBay Australia postage rate tables
eBay Guaranteed Delivery and the UK
The eBay Guaranteed Delivery has already launched in the US and now is about to launch in Australia so it seems inevitable that it will come to the UK and EU sites in the near future. Our best guess is to wait for the Spring Seller Release if nothing is announced before that date.