We’ve just heard about a bug where eBay images go missing from sellers’ listings. If ever you’ve tried to list anything on eBay you’ll have seen the helpful advice screaming at you that you have to upload at least one image, so when sellers start finding their listings don’t have any images it has to be a bug.
This is a major glitch for any sellers affected as without an image you’re highly unlikely to get a sale. There was once a time when eBay sellers had to pay to have an image on their listings and even when the first image was made free, eBay charged for additional images for many years. Then on the 1st of August 2013, eBay made the momentous decision to make all 12 gallery images free across the entire eBay UK site. This was a big deal for eBay as they made serious amounts of revenue from image fees, but it was the correct thing to do for the marketplace so today all images are free.
Sellers tell us that upon reporting the glitch to eBay that seller support have confirmed it is an issue that they are aware of and are working to fix. In the mean time, it would appear that the issue can be resolved by revising the listing and resubmitting it. If you use a listing management tool this should definitely work as the images will be saved from when you first submitted them to eBay.