On Wednesday last week we reported a bug where eBay images go missing from sellers’ listings. Sellers told us that upon reporting the missing eBay gallery images glitch to eBay that seller support confirmed it is an issue that they are aware of and were working to fix.
This is a major glitch for any sellers affected as without an image you’re highly unlikely to get a sale. There was once a time when eBay sellers had to pay to have an image on their listings but on the 1st of August 2013, eBay made the decision to make all 12 gallery images free across the entire eBay UK site.
In his Mid-Year Check-In, eBay’s Bob Kupbens acknowledged that the eBay site is buggy and called it unacceptable but also said that eBay value sellers informing them of bugs. He specifically said of the gallery image bug that it happened on a Friday, was escalated to the tech team on Saturday, was resolved by Sunday, and that eBay are in the process of trying to work to restore missing eBay gallery images.
Bob went even further than addressing this particular bug and said that they hear complaints from sellers a lot that the site isn’t stable enough and admitted that it’s not acceptable.
Regarding tech problems on eBay:
“We hear this a lot and it’s real and one thing I will say is that there are too many. There are too many and it’s unacceptable that at times we put out a platform that doesn’t work in the way it’s supposed to.”
– Bob Kupbens, eBay Mid-Year Check-In
eBay summarised by saying that they are working hard to prevent glitches, but that they are also working hard to get them corrected when they arise.