We reported a bug where eBay images went missing from sellers’ listings at the end of June. In early July, eBay told sellers that they were working hard to restore the missing images. It now appears that there is no chance of eBay restoring images and it will be down to individual sellers to correct any listings affected by the eBay photo glitch as they are gone forever.
eBay has emailed many of the sellers impacted apologising and offering 200 free insertion fee credits to use by the 28th of July. That’s err… four days time.
“We made a technical error during a recent update that caused many sellers to lose images associated with their Good Til Cancelled listings. We cannot, unfortunately, retrieve many of the lost images. If re-uploading images is feasible for you, we encourage you to do so.
We know this has been extremely frustrating.
Sellers make up the backbone of eBay, and we’re committed to helping your business grow. To set you up for future success, we’re crediting you back for insertion fees on the impacted listings and providing you with 200 zero insertion fees to use until July 28, 2018.”
– eBay email to impacted sellers
How can you recover images lost in the eBay photo glitch?
Many sellers won’t have images stored on their computers or if they do they may not be named and easily found. This will be especially true if you listed from a smartphone or tablet using the eBay app. However one eBay user known as stuff4divas has figured out that images may well be retrievable from Google Cache.
- Put the item number into the Google search box
- Under the item in the search result, there is a green description with a drop down arrow all the way to the right
- Click on it and it will show ‘Cached’
- Click on Cached and the listing will pop up.
- Drag the photos to your desktop then upload them back to your eBay listings
Sellers don’t appear particularly happy about the eBay photo glitch, not least because of the hours of work involved in editing listings and adding images back in but also there are reports that when the listings roll over and automatically relist that the photos are disappearing a second time, although this hasn’t been 100% confirmed.
These types of glitches simply shouldn’t happen and even eBay themselves acknowledge that they are unacceptable. That being the case, there’s not a lot of recourse for sellers other than to manually rescue and add the images back to their listings and perhaps take time to use the 200 free listings over the course of the next few days.
Regarding tech problems on eBay:
“We hear this a lot and it’s real and one thing I will say is that there are too many. There are too many and it’s unacceptable that at times we put out a platform that doesn’t work in the way it’s supposed to.”
– Bob Kupbens, eBay Mid-Year Check-In