A Parcelforce self-serve kiosk trial is taking place in London Central, Newcastle and Milton Keynes depots. Throughout the trial, customers at these depots can pay for a parcel shipment at the self-serve kiosk, or pay for a parcel shipment on the Parcelforce website and use a mobile QR code to print labels on-site at the depot, before handing the parcel to counter staff.
Under the trial customers will be able to choose their own delivery service based on their needs. This will enable customers to have more choice on how to access Parcelforce Worldwide services either via a self-serve kiosk or a depot counter. The Parcelforce self-serve kiosk aims to give customers a speedier experience when sending items from depots.
The Parcelforce self-serve kiosk trial will run until Friday 14th September 2018 and customer user experience feedback is being gathered during this period. Customers are able to access the kiosks Monday – Friday 8.00am – 7pm and Saturday 8.00am – 12.30pm.
”We understand that customers want more flexibility when sending parcels, they would like more control over when and where they send, and be able to do it quickly and easily. With these self-serve kiosks, it means that our customers don’t need to have a printer at home and can utilise our self-serve kiosks in order to quickly and easily send and print labels in our depots. We have 54 depots in our network with convenient opening times and free parking, so provides another option for their parcel sending needs. We are very interested in the outcome of the trial to understand whether customers find it a positive experience.”
– A spokesperson from Parcelforce Worldwide
This follows a trial by Royal Mail who are are running a trial of drop off parcel postboxes for online merchants. Royal Mail have also added the acceptance scans for parcels dropped at Delivery Office customer service points. Carriers are realising that just as consumers are demanding convenient deliveries, there’s also a need for convenient despatch options for merchants and for casual online sellers. For the casual seller in particular, the Parcelforce solution is attractive for those operating in a mobile world who may not have access to a printer to produce shipping labels at home.