xSellco have announced the launch of eDesk, the high-performance helpdesk that integrates with all major ecommerce marketplaces, shopping carts and social channels, to help sellers grow their online business and scale their customer support strategy.
The solution integrates across marketplaces such as Amazon, eBay and shopfronts like Bigcommerce, Magento and Shopify, and provides the seller with information about current and past transactions – allowing them to respond to queries as quickly as possible.
Combining multi-channel and marketplace integrations with smart features, eDesk ensures that customer, product, order and shipping details are matched with incoming queries. Less about simply managing tickets, than solving them quickly, eDesk features include:
-
Intelligent routing
Unlimited customizable rules make it easy to assign incoming tickets to the best agents suited to solve each query.
-
Shipment tracking
Full integration with marketplaces allows order details and live shipping information to be matched with incoming communications quicker and more efficiently.
-
AI Responses and templates
eDesk uses artificial intelligence (AI) to suggest the most efficient and optimized response, allowing one-click solutions to customer queries.
-
Replica invoicing
eDesk automatically generates invoices on request allowing users to respond to queries in seconds.
-
Proactive feedback requests
Fully integrated feedback solutions to improve seller feedback and product reviews.
2 Responses
We use Xsellco and have never heard of this nor is it mentioned in any way on their site? If they have in fact launched this, they forgot to let people know!