It appears that there is an eBay Click And Collect bug is appearing on some eBay listings that do not have the service offering enabled. Sellers who have not enabled click and collect on their items are seeing that the items are showing click and collect on the view item page and buyers are able to select it as the shipping option
This eBay Click And Collect bug is a pain for sellers as some products simply aren’t suitable for Click and Collect – those which are outside the weight or size dimensions suitable for the service or where the product value means that the product should be excluded.
eBay customer support have indicated that the approximate fix date will be the 9th of December 2018, so this is an issue which won’t go away any time soon and will be present over the busy Black Friday to Cyber Monday selling period.
eBay’s suggested interim advice is to add on the item description that you are not offering Click and Collect or can forward a message to the buyers informing that that the service isn’t available. The problem with the former is that buyers rarely item descriptions, item descriptions should be exclusively for product information and not for shipping terms or other contractual information and that sellers would have to re-edit their descriptions when the bug is fixed. The problem with sending messages is that this would be after the product has been purchased, will ding seller’s metrics and is creating needless extra work for sellers trying to rectify a problem which wasn’t their fault in the first place. It’s a terrible buyer experience.
We’re frankly at a bit of a loss when it comes to giving advice to work with this eBay Click And Collect bug until the issues is fixed. If you’ve got any bright ideas please let us know in comments below.