Amazon shipping charges glitch displays wrong carriage cost

No primary category set

There has been an Amazon shipping charges glitch where the wrong shipping prices has been displayed to buyers. On the plus side buyers have been charged the correct amount but some are noticing that shipping charges increased from the product detail page when they got to the checkout page and complained.

The Amazon forums are awash with posts complaining about this glitch so it appears to be pretty widespread.

This glitch will not have impacted sellers using FBA when their goods were sold to Prime customers as shipping will have been free. It also appears to have been limited to buyers browsing Amazon on desktops and (as far as we can tell) shipping prices on mobile apps were being displayed correctly.

The biggest issue was for low value items where shipping charges were a relatively high proportion of the total order value as then the Amazon shipping charges glitch was highlighted when the buyer came to pay (or in some cases after they’d paid and realised the higher total than they’d expected).

Amazon appear to have fixed this Amazon shipping charges glitch over the Easter period, so let us know if you’re still seeing different prices on your listings to those you expect, or if any more buyers contact you complaining that displayed prices are increased by the time they come to pay.

2 Responses

  1. ….and for weeks Amazon feeds have been reporting incorrect prices on random items to re-pricer software providers reducing the price of an item by the value sellers have set as a Premium Shipping charge, resulting in repricer software pricing the item lower by (in our case) £5.99 before correcting it 20 minutes later. Buyers who have set alerts up to watch an item (thankfully few and far between) have then been getting a bargain! – Amazon Seller Support know nothing of the issue (surprise there then!) – reported numerous times and it has been forwarded to the “correct department” – nothing happens (no surprise again!) Absolute pain in the a***e when you have thousands of products to monitor!

  2. We experienced a number of double orders from customers over the weekend. They basically only order the product once but we received 2 orders.

    Did anyone else see this?

RELATED POSTS..

Referral Fee Changes Amazon Base Reserve policy impacts cashflow Amazon Disbursements held & VAT Liability email Amazon delay FBA Fee changes (and correct errors)

Amazon delay FBA Fee changes (and correct errors)

Retail Media strategies for Amazon Advertising on Prime Day with Umer Paracha

Retail Media strategies for Amazon Advertising on Prime Day with Umer Paracha

£1 billion collective action damages claim against Amazon by UK retailers

£1 billion collective action damages claim against Amazon by UK retailers

Amazon Global Logistics Own Consolidation

Amazon Global Logistics Own Consolidation

Amazon A-to-Z Guarantee now covers property damage and personal injury

Amazon A-to-Z Guarantee now covers property damage and personal injury

ChannelX Guide...

Featured in this article from the ChannelX Guide – companies that can help you grow and manage your business.

Latest

Take a look through a selection of the latest articles on ChannelX

Register for Newsletter

Receive 5 newsletters per week

Gain access to all research

Be notified of upcoming events and webinars