eBay have been working furiously behind the scenes over the weekend working out how to best support sellers during the Coronavirus crisis and Rob Hattrell phoned Tamebay this Saturday evening to announce that eBay will defer certain selling fee payments for all registered business sellers for 30 days to give some relief.
What are eBay doing to mobilise Seller Assistance?
eBay are rapidly mobilising to assist sellers through this time with thousands of support staff being redeployed to work at home. This is by no means a trivial matter when you have call centres which, coupled with a massive increase in calls, is why if you’ve contacted them may be why you couldn’t get through on the phone or had a slower than normal reply.
Earlier this week, eBay put steps in place to protect your seller standards. If though hard work and doing the right thing you’ve earned seller status they pledged to ensure your seller status is protected for at least the next 90 days. They want to ensure that if, through not fault of your own, your business is hit during the Coronavirus crisis that you are treated in the same manner as you have been for the last three months (or year if you’re on a year seller status assessment).
At the same time eBay have been working hard to protect the marketplace reputation, effectively also your reputation, from those looking to profit excessively with price gouging. Every time a consumer points to an eBay listing and says “Look how they’re ripping you off”, that’s one more buyer that won’t want to purchase from eBay and that’s why they’ve restricted the sale of all masks and hand sanitiser products on the marketplace. eBay want you to list your inventory and want to support you and your business reputation so what they won’t do is allow sellers to take advantage of consumers (many of whom with underlying health concerns or who are older are literally terrified due to the Coronavirus crisis). If you see egregious price gouging report the listings to eBay who will take action.
eBay UK defer fees for 30 days during Coronavirus crisis
Rob Hattrell, who is working all weekend, wanted to reassure sellers that eBay are here for them and so the next step is to relieve some of the pressure on eBay businesses with the offer to defer fees for the next 30 days. For many eBay sellers, after stock and shipping, their eBay fees are their biggest single outgoing (roughly 10-12% of sales) and so deferring fees instantly adds free cash flow into the business, perhaps for paying salaries or ordering in more stock.
More details will be forthcoming next week, but in the mean time here is Rob’s message to eBay Businesses:
“All of us in the UK are facing an uncertain future at the moment. At eBay, we’ve been working as hard as we can to make sure we do the best we can for the business sellers in our community. We know that you’re facing enormous challenges with how much is changing due to COVID-19. We want to work in partnership with you through this difficult time.
Following on from the seller standards protection we announced earlier this week, we asked many of you what support you need right now. You told us you need help with cash flow and flexibility with making fee payments. So we’re putting a plan together to defer certain selling fee payments for all registered business sellers for 30 days.
We want to relieve some of the pressure you’re telling us you’re facing and give you the flexibility needed to sustain your business.
If you have a business seller account, and could use help with your payments, visit the COVID-19 Seller Centre page on Wednesday 25 March where details on the next steps will become available.
Please look after yourselves, be safe. Thank you for being a part of our community, and for selling on eBay.”
– Rob Hattrell, Vice President, eBay UK