Amazon have extended the Amazon Prepaid Returns label program to all professional sellers in the US selling on Amazon.com. As of the the 15th of June, sellers will start to be automatically enrolled in the program.
We all know that when selling on Amazon the customer comes first and if a buyer wishes to return something then it’s coming back. Most returns will be automatically authorised by Amazon and in these cases an Amazon prepaid returns label will now be generated automatically and the return will happen without your intervention – it would probably happen regardless if you had to intervene so effectively Amazon are just streamlining the process, making it quicker for buyers, and making what you would have had to do happen behind the scenes.
Amazon will now only send you return requests that are outside of the normal Amazon Returns Policy or for products which are exempt from the returns requirements. In these instances Amazon prepaid returns labels won’t be generated and the return request will be flagged to you for manual review as normal.
“As part of our effort to improve the Returns process, we are extending our Prepaid Returns Label program to all Sellers. Professional Sellers will automatically be enrolled starting June 15, 2020 as part of our Selling on Amazon policy
With the Prepaid Return Label program, we automatically authorize all returns that fall within our returns policy, and provide customers with prepaid return shipping labels on your behalf. We reduce your processing time by only sending you return requests that are either outside of Amazon’s policy or exempt from this requirement for manual review.”