The last two years have been challenging, first with Brexit, then the pandemic, then soaring fuel and energy prices and then Russia invading Ukraine. Sellers are if nothing vocal and have been giving eBay their feedback on the service they receive. eBay have been listening and eBay UK General Manager, Murray Lambell, has highlighted some of the changes to selling on eBay recently introduced.
Below, we reprint Murray’s message in full:
As we head deeper into 2022, I’d like to take this moment to say thank you for choosing to run your online business on eBay. Your goals are important to us, and we want to ensure that you get the support you deserve from eBay to go on and achieve great things this year.
We understand that your needs as a seller are constantly changing, so we’ve been listening hard, identifying issues that matter to you, and working to improve the seller experience on eBay. This is so you can continue to hit those targets, increase sales, and overcome barriers to thrive as a business. Based on your feedback, we’re making some changes that will help you to:
Get better visibility of your repeat customers and new tools to showcase your brand story.
Get better fee margins
Benefit from a reduced fee structure for low-cost items in a number of selected categories.
We’re implementing fairer credit policies and complete refunds, as well as keeping your fees fixed.
Access advanced eBay Academy courses to boost your existing skills and get involved in The eBay Business Roadshow, our new investment programme.
With constant growth comes constant challenges, so we know there’s always more work to be done, but we really appreciate your business — eBay wouldn’t be the success it is without all your hard work.
The team and I send our best wishes to you as we head into the next quarter, and as always, thank you for selling on eBay.– Murray Lambell, General Manager of eBay UK