eBay Refurbished seller performance dashboard

Category: eBay News
eBay Refurbished seller performance dashboard

Providing best-in-class customer service is a cornerstone of the eBay Refurbished program. To build trust at every touchpoint, sellers are required to maintain high performance requirements in a number of areas. From returns to items not received, personalized analytics are key to understanding what you’re doing well—and where you can improve.

eBay have introduced a seller performance dashboard that puts analytics at your fingertips. Here’s how it can fuel your business growth:

  • View key metrics all in one place. From items not received to returns and “item not as described” reports, scan your transaction data quickly and assess your performance against our baseline program requirements.
  • Resolve customer issues promptly. Quickly see whether you’re meeting the eBay Refurbished program requirements, then take action to improve your performance in critical areas.
  • Access and download your reports anytime. Your dashboard lives in your Seller Hub, where you can easily review your reports or download your transactions. 

Programme benefits

The eBay Refurbished programme allows pre-qualified eBay sellers exclusive use of up to 4 item conditions (Certified – Refurbished, Excellent – Refurbished, Very Good – Refurbished, and Good – Refurbished) on their listings, including subtitles, product descriptions, and titles. Benefits of the programme are:

  • Gain exclusive access to the Refurbished on eBay programme grades (only available to approved sellers)
  • Minimise “item not as described” returns
  • Improved visibility of refurbished listings 
  • Refurbished mark of approval added on relevant listings
  • Addition of refurbished criteria to listings

Want to know more about your program requirements for eBay Refurbished? Refer to your Seller contract for the specific metrics used to measure your performance. We’re constantly improving it and value your feedback. Reach out to us anytime at [email protected]

– eBay

If you are part of the eBay Refurbished program, you can find the seller performance dashboard here.

One Response

  1. 33 million active buyers lost on Ebay since 2021, but fees keep rising, for fewer buyers and lower sales.

    More sellers are leaving the site each quarter, so just keep on with the distractions and keep digging that hole, guys.

    Because it’s where Ebay will be buried.

Comments are closed.


eBay Seller Release - Retail Standards

eBay Seller Release – Retail Standards

eBay June '23 Seller Release - Promoted Listings Standard

eBay Seller Release – Promoted Listings

eBay further reduce unpaid item incidents

eBay further reduce unpaid item incidents

eBay Seller Release - Selling Features social sharing

eBay Seller Release – Selling Features

eBay Assured Fit purchase protection for car parts

eBay Assured Fit purchase protection for car parts

ChannelX Guide...

Featured in this article from the ChannelX Guide – companies that can help you grow and manage your business.


Take a look through a selection of the latest articles on ChannelX

Register for Newsletter

Receive 5 newsletters per week

Gain access to all research

Be notified of upcoming events and webinars